Shipping Policy

Salon Smart reserves the right to set the terms of all shipments on a per order basis. Salon Smart will ship all deliveries insured on the carrier of its choosing, unless agreed otherwise in writing. Salon Smart expects total customer satisfaction. If within THREE days you are not satisfied with your purchase, Salon Smart will accept your return NO QUESTIONS ASKED*. 

*CUSTOM-MADE Items may not be returned and are non-refundable.

*The costs of shipping back all returns will be the sole responsibility of the customer and, in the event of a return, original shipping costs will be deducted from any applicable refund.

*All returns must be packaged exactly in the manner in which they were received and must be shipped with insurance. Returns must arrive back to Salon Smart in brand new condition without damages. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.

*A 20 percent restocking fee (based on the price of the item minus shipping to the customer) will be charged to the customer for returns not related to receipt of damaged items.

If a product arrives damaged to the customer, Salon Smart may, at its sole discretion, replace the item, provide replacement parts for the item (in rare cases, replacement parts may take up to 10 weeks to arrive if they are not in stock), or refund all or a portion of the price of the item (including shipping) to the customer. If the product arrives damaged due to mishandling by the freight carrier, the customer must inform the carrier of the damage AT THE TIME OF DELIVERY. Furthermore, Salon Smart expects that all packages delivered will be opened and inspected AT THE TIME OF DELIVERY, so that hidden damage (damage not identifiable by inspecting the outside of the package container) can be shown to the carrier.

Shipping and Delivery Lead Time: Salon Smart typically ships within 3 business days from the date on which payment is received. Overnight or expedited delivery may be available on some items at the customers' request (Customers must call Salon Smart for any overnight or expedited delivery and are responsible for any increased costs related thereto).Shipping times for special and custom orders and/or items drop-shipped from our vendors may vary. Items ordered together may be shipped separately and may be delivered at different times.

Shipping by Common Carrier/Freight:

 Given the weight of many of the items that are sold by Salon Smart, shipping by UPS is not always possible and a common carrier/freight company must be used. 

PLEASE NOTE THE FOLLOWING FREIGHT DELIVERY GUIDELINES.

TAILGATE DELIVERY:  The shipping charges a customer incurs for the items purchased cover Tailgate Delivery to a customer. Tailgate delivery means that the truck carrying a delivery will pull up to the front of the delivery destination, move the items delivered to the back of the truck, and open the back of the truck. For these types of deliveries, IT IS THE CUSTOMER'S RESPONSIBILITY TO TAKE THEIR SHIPMENT OFF THE TRUCK AND CARRY IT INSIDE.

LIFTGATE DELIVERY: If the customer needs a liftgate to move the delivery from the back of the truck to the ground, the customer will be charged an additional $65.00. This is because most delivery trucks do not come standard with a liftgate. Even with a liftgate delivery, however, the customer is still responsible for bringing the delivery inside. INSIDE DELIVERY: If the customer needs inside delivery, the customer will be charged an additional $65.00. In other words, if the customer does not have a loading dock or forklift (and, therefore, requires a liftgate), the customer will be charged the shipping price + liftgate fee + inside delivery fee. With inside delivery, the truck driver assists the customer to bring the delivery inside*.  *Your location must have a door opening of 72” or more, deliveries will only be made to the inside of the building and will not be brought to an upper floor location without the use of a freight elevator.

RESIDENTIAL DELIVERY: A $65.00 residential delivery charge also applies if the customer requires delivery to a home or home-based business.