FAQ
I am seeing what appears to be an identical item on another Web site. What is the difference?
Here at salonsmart, we like to say that “All salon furniture and equipment is not created equally.” Often, although pictures on the internet appear to be the same, the items pictured are very different. Indeed, some less-than-reputable Internet sellers will even steal photographs from other Web sites while selling similar looking yet inferior quality products.
What you get at salonsmart is the best product available for the price. salonsmart prides itself on providing the strictest quality assurance and the highest level of customer service. All of our products come with a manufacturere's limited one-year warranty and some products carry longer warranties. Our Florida-based customer service team is available to assist you should you have any issues whatsoever with your purchase.
What if I see a lower price on the same item at another store?
salonsmart guarantees you the best price on your purchases. If you see the identical item somewhere else for a lower price, we will be happy to match the price for you. Please keep in mind that although some products may look identical on the internet, that does not mean they are the same item. Nevertheless, should you find an identical item for less, call us with that information and we will be happy to give you a discount over the phone.
What is a liftgate (also known as “curbside delivery”) and why would I need it?
A liftgate is a device, somewhat like a tiny elevator, that attaches to the back of a freight delivery truck. It may be needed if the items you are purchasing are being delivered BY A FREIGHT COMPANY (in other words, smaller items like mats, individual chairs, and shampoo bowls that ship via UPS ground would not require a liftgate / curbside delivery).
Pursuant to freight regulations, freight delivery drivers are not required to remove the items you purchase from the delivery truck. You (the customer) are expected to do this. The freight delivery drivers are only required to move the items purchased to the back of the delivery truck. If your items are very heavy (such as desks or orders including large numbers of stations or chairs), you may wish to add liftgate / curbside delivery to your order to assist you in lowering your items from the back of the truck to the ground. Liftgate delivery is a ONE TIME charge per order, no matter how many items your order includes. Liftgate service is charged by the FREIGHT COMPANY and salonsmart merely passes on the charge to you.
What is residential delivery and why would I have to pay it?
Residential delivery is any FREIGHT delivery to home or home-based business. If you are ordering items that must ship freight (in other words, items that are too big or too numerous to ship via UPS ground) and you require delivery to your home or home-based business, you will need to pay for residential delivery. Residential delivery is a ONE TIME charge per order, no matter how many items your order includes. Typically, residential deliveries will also require liftgate service due to the lack of manpower or a forklift to remove the items ordered from the back of the freight truck. Residential delivery service is charged by the FREIGHT COMPANY and salonsmart merely passes on the charge to you.
What is inside delivery and when do I need it?
Inside delivery is a freight delivery in which all your items are brought into your business or residence. Again, it only applies to orders that ship freight (i.e., UPS deliveries automatically come with inside delivery and it does not need to be purchased separately for UPS deliveries). Normally, freight deliveries will only be brought to the back of the freight delivery truck. Even when a liftgate service is ordered, the delivery is only brought down to the ground. Therefore, if you must have your freight items brought inside your business, your “inside delivery” charge will automatically include a liftgate. If you are having your freight delivery brought into your home, you will need to order inside delivery and residential delivery (this will also automatically include a liftgate).
What is the normal shipping and delivery time?
If an item is in stock (and almost all salonsmart items are in stock, unless otherwise stated on the Website), it will normally ship out within two to three business days from the date on which payment is received. Occasionally, freight orders may take slightly longer to ship out given the weight of the items and the need to palletize the shipments.
From the date of shipment, delivery should take 7 business days or less to anywhere within the continental United States. Shipments to Canada, Hawaii, Alaska, or Puerto Rico may take a few days more.
Where are salonsmart’s products made?
salonsmart manufactures its products in factories in the United States, Canada, Europe and Asia. No matter where your product is made, however, you can rest assured that you are receiving salonsmart’s product warranty and Florida-based customer support.
Additionally, with most products made in Asia, salonsmart employs its own Quality Control Team to inspect all products before they leave the factory, insuring that all products are up to salonsmart’s rigorous quality standards.
What if my product arrives to me damaged?
Please see the “shipping policy” link at the bottom of the home page.
What if, for some reason, I do not like the product once I get it?
Please see the “return policy” link at the bottom of the home page.
Why do some items require me to purchase more than one unit?
Some items are more prone to shipping damage than others. Smaller items that are more prone to shipping damage when shipped via UPS, must then be shipped freight for product safety reasons (freight shipments are less likely to suffer handling damages). Shipping a single small item via freight carrier, however, can be very expensive. To save the customer shipping charges on smaller items that ship freight, we require that these items be purchased in multiple units (usually four units or more), bringing the “per item” shipping cost down.
If I like a package that is offered, but want to add or subtract some items, is this okay?
All salonsmart packages can be customized to meet your specific needs. Of course, the price of a package is likely to change if the package is altered. Occasionally, package items can even be substituted for other items that are offered on the salonsmart Website. If you wish to customize a package or have any questions about customizing your package, please call us during business hours and a member of our sales team will be happy to assist you.
Can I get custom colors or custom sizes on items?
Some products can be produced in colors that are not listed on the Website. Also, some products can be manufactured in dimensions to meet a customer’s specific needs.
The colors and sizes of the products on the salonsmart Website are those that are in the salonsmart standard line (meaning they typically can be produced quickly and easily, and tend to be “in stock”). Should you wish to customize a product by changing the available color or dimension of the item, you will need to call us and request this change. Typically, customized items will take longer to produce (in the neighborhood of 12 weeks) and cost more money (usually, a 15%-30% upcharge will be added to the list price of the item and be charged on a “per unit” basis).
What if my credit card comes up declined?
There are numerous reasons that a credit card may not be able to be processed through salonsmart.com. Occasionally, but RARELY, it is because a card simply does not have sufficient available credit to handle the dollar amount of the attempted transaction. MORE OFTEN, however, credit cards fail for non-credit limit related reasons, such as (but not limited to): (1) the amount of the transaction exceeds the daily limit allowed for the credit card (many cards have daily limits on transaction amounts); (2) address or zip code matching failure (the BILLING address listed must be linked with the credit card used – in other words, the address to which credit card statements are sent must be the address listed as the billing address); (3) card security code** matching failure (the card security code on the card must be entered properly); and (4) the amount of the transaction is of a sufficiently high dollar amount that the credit card company has flagged the transaction for security purposes. IF YOUR CREDIT CARD TRANSACTION FAILS FOR ANY REASON, YOU WILL WANT TO CALL THE TELEPHONE NUMBER ON THE BACK OF YOUR CARD AND ASK FOR AN EXPLANATION AS TO THE REASON. IF THE REASON IS NOT RELATED TO CREDIT LIMIT, THE CREDIT CARD COMPANY WILL OFTEN PERMIT YOUR PURCHASE TO BE PROCESSED THROUGH THE WEBSITE IF YOU REQUEST THEM TO DO SO. Additionally, please feel free to call salonsmart, toll free, at 866.430.7227 should you have any questions regarding a declined purchase.
**
For security purposes, we require the Card Security Code on your credit card. For most credit cards, it is the three-digit number that follows your account number on the back of your card. If you have an American Express card, it is the four-digit number printed above your account number on the front of your card.
Can I see salonsmart’s products in person?
salonsmart has offices and a showroom located in Clearwater, Florida (in the Tampa Bay area). If you are in this area, we will be happy to show you around our showroom and answer any questions you have about our products.
There may be a customer in your area that has purchased salonsmart products. For privacy reasons, however, we are unable to give you the names and addresses of those customers. Keep in mind that you can always take advantage of our “no hassle” return policy should you be dissatisfied in any way with your purchase.
Can I get item specification sheets for my contractor or plumber?
If your plumber or contractor should need information above-and-beyond that which is already listed in the item description, we can often provide it. This typically includes information regarding plumbing or electrical specifications. Keep in mind that although these specifications are typically available, they may not always be available for every item or question you might need answered. Also, some of these specification sheets may not be available in email-friendly format and may require faxing. Call us should you require this information and we will be happy to help to the extent possible.
Are my items guaranteed to pass my local code requirements?
salonsmart sells products throughout the United States and Canada. Most of the products you purchase will pass code (for example, all our pedicure units are U.L. approved and many of our products are approved by U.L. or similar listing agencies). salonsmart cannot, however, know every local or state code and does not guarantee that every item we sell will meet a given code requirement. It is up to you, the customer, to know your local codes. Should you have any questions about code requirements, consult with a licensed professional in your area or your local code enforcement agency.
What is a vacuum breaker kit and will I need one?
A vacuum breaker kit is also referred to as a “backflow preventer”. It is a device that may be required by your local plumbing codes to be installed on your shampoo bowls or shampoo units. A vacuum breaker kit eases pressure and backflow on your pipes, but is not required in every jurisdiction. Indeed, you will be able to operate your shampoo equipment with or without a vacuum breaker kit, so long as you are not violating any local codes. Should you have any questions about whether a vacuum breaker kit is required in your area, consult with a local licensed professional or your local code enforcement agency.
